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Privacy Policy

​Operated by SolidCAD, A Symetri Company
Legal Entity: Symetri Canada Inc.
 

Last Updated: December 11, 2025
 

NCPerformance Technology (“NCP,” “we,” “our,” or “us”) is an independent brand operated by SolidCAD, A Symetri Company. Although NCP maintains its own product focus and marketing channels, it is not a separate legal entity. All data collection and processing activities fall under Symetri Canada Inc., in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy regulations.
 

This Privacy Policy explains how we collect, use, share, and safeguard personal information when you interact with our website, products, services, or communications.
 

1. Information We Collect

a. Information You Provide to Us

We collect personal information that you voluntarily provide, including:

  • Contact form submissions

  • Product demo, training, or trial requests

  • Event and webinar registrations

  • Purchases of products or services

  • Customer support inquiries

  • Newsletter or subscription opt-ins
     

b. Information from Vendors & Technology Partners

NCP supports and delivers advanced manufacturing technologies, including ESPRIT.

We may receive relevant product, licensing, or support information from vendors or partners to facilitate:

  • Licensing and activation

  • Implementation services

  • Support and troubleshooting

  • Customer onboarding and training
     

c. Automatically Collected Information

Through analytics and marketing platforms, we collect:
 

  • IP address, device type, and browser information

  • Website usage behaviour

  • Cookies and tracking data

  • Marketing attribution and engagement metrics
     

These insights are collected through tools such as HubSpot, ZoomInfo, Google Analytics, and similar systems.
 

2. How We Use Your Information

We use personal information to:
 

  • Respond to inquiries and provide customer support

  • Process orders, subscriptions, and service engagements

  • Deliver product demos, ESPRIT trials, onboarding, and training

  • Improve website performance and user experience

  • Send newsletters, product updates, and marketing communications (with consent)

  • Coordinate events, workshops, and webinars

  • Enhance our services and technology offerings

  • Meet legal and regulatory obligations
     

3. Sharing Your Information

Personal information may be shared with:
 

  • Internal teams within Symetri Canada Inc. supporting NCP operations

  • ESPRIT vendor ecosystem and technology partners

  • CRM, analytics, and marketing platforms, such as:

    • HubSpot

    • ZoomInfo

    • Google Analytics

  • Event management platforms

  • Payment processors when applicable
     

We do not sell personal information.

Data is shared strictly for operational, licensing, support, and marketing (opt-in) purposes.
 

4. Data Security

We use administrative, technical, and physical controls to protect personal information against unauthorized access, loss, or misuse.
 

Access is limited to authorized personnel and trusted service providers who require it to perform contracted duties.
 

5. Your Privacy Rights

Under Canadian privacy law, you have the right to:
 

  • Request access to your personal information

  • Correct inaccurate or incomplete information

  • Withdraw consent for email marketing or specific processing activities

  • Request deletion where legally appropriate

  • Obtain information about our data-handling practices
     

To submit a request, please contact us using the details below.
 

6. Cookies & Tracking Technologies

NCP uses cookies and similar technologies to:
 

  • Improve site functionality

  • Understand user behaviour

  • Measure marketing and communication effectiveness

  • Personalize the browsing experience
     

You may adjust cookie preferences in your browser; however, some site features may be impacted.
 

7. Retention of Personal Information

We retain personal information only as long as needed to fulfill the purposes outlined in this policy or as required by law, regulation, or operational necessity.
 

8. Updates to This Privacy Policy

We may revise this policy periodically to reflect updates to our practices, technologies, or regulatory requirements. Changes will appear on this page with a new revision date.
 

9. Contact Us

NCPerformance Technology (operated by SolidCAD, A Symetri Company)
Symetri Canada Inc.
Email: marketing@ncptechnology.com

 

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